Well here it is, my follow-up on the Comcast issue as I promised. To the left is a current rating of the ISP from DSLREPORTS as an ISP just in case you were wondering but there is more unfortunately. Readers of past posts on this issue are fully aware of the problems with the ISP's reliable downloading speeds or at least a rating average that is as close too the promised advertised 6Mbps (a shorfall from what we had before w
hen Patriot Media had us a 8Mbps and, at a lower rate fee) have yet to be met. I am not sure why Comcast has suffered such a low rating as an ISP but the site mentioned above takes on many users input from a national level and I am really more concern with it locally in New Jersey right now.The speed tests I perform on a daily basis (most of the times) reflect an inconsistant download speed at different times of the day, not attributting it to a heavy traffic time or
day. The one site I was relying on true speeds unfortunetly now is experiencing java applet problems (only really true way to test without tricking the results with compression schemes) and I have had to rely on other sites and the dredded Flash type test. Even though I had to do this, the data still reflected an occasional fluke or mysterious drop in speed one that has yet to be explained or addressed by Comcast personel. Every time I try to contact Comcast about this issue locally or nationally, they seem to think it is related to me or my account in particular and it is not, it is affecting the whole area and it was proven time after time. Is it bad poll wires, servers, software, who knows but one thing I do know Comcast people in charge are ignoring the issue in my oppinion at least lo
cally.Now I come to my last point, follow-up by responsible Comcast personel. I have been promised, told, emailed, called about this issue stating that it will be looked into for some time both locally by customer service and nationally through the twitter thing by supposedly people in charge and I have yet to hear from them. All I get is a repeated querry of the the problem by the Comcast representative who contacts me and no explaination as to what was found or if it was fixed. I have repeatedly offered to post on all my sites there official response about what they are doing or what has been done but I have received no answer at all (total silence). The issue (to me) still continues to be a mystery on occasions and is an unknown as to if Comcast will address or fix it. Despite this situation, I still hold the hope that Comcast people will wake up and follow through on this, I mean does it really hurt them to at least issue a public statement? All I know is that the service is not free and the consumer must demand quality and accountability for services that are promised for a fee that is charged every month like clock work. I will continue to follow this issue and post more articles. Comcast, the invitation to issue a statement here is still open.
