Comcast ISP Mystery unexplained yet.

I have been following-up on Comcast's internet services unpredictable loss of signal strength for the past 5-6 months, an issue well recorded within the local Comcast customer support system (I am sure), even though they ask every time I call for the past history (an annoying problem after calling 10 times). Follow me on twitter as leoperez also on DSLReports.COM, VRPCWORLD.ORG, and Youtubes channel flemingtonnewjersey (just add that last thing to the www.youtube.com/ to see the channel). In the past I have allowed Comcast locally (Customer support mainly) to get away with its sloppy follow-up and not really fixing the issue or at the very least letting me know what they did to fix it, if they did anything at all. To their credit our cable channel's have been coming in much clearer and another issue with a few channels not coming in very well at all (latin ones in specific) in the basic line-up was finally addressed but they did I can only guess all I know is that they did something. Every time I had an issue that the local NJ customer service personel could not resolve, I had to resort to seeking outside help through the twitter thing, a factor that should not be a common place for NJ Comcast customer service people to allow to continue (management I am speaking to you). If they need re-training then it should be done, if it's a case of just left over bad attitudes and ill feelings from the Patriot Media days then they should seek another employer.

One time I had a cable technician visit me (not too long ago) that challenged my intelagence and just about called me stupid and would not allow me to question his actions and what they would do to fix the issue, insulting me as if he had authority in my home where I pay rent. I threw the idiot out on his tail (him and his 2 little years of expertise) then followed up by calling the main number to report the incident. I was lucky enough to have the same clown try again to come to another service call just the other day after the issue was raised to a top level management representative (Steve R). Needless to say he would not be welcomed into my home until his attitude changed and he was properley re-trained (everyone can always learn to be a better person and a technician, at least I would hope so in his case) although I was surprised that he was sent in the 1st place knowing his past history with me and the level of this issue.

Respect and how to treat people, if you are in a career like this one where you deal with them on a regular basis, is one of many required skills. I do not see much of a future for this young cable tech and self proclaimed expert with this attitude (thats if the company is not allowing this on purpose as a policy to keep customers from complaining, I hope not) if he does not change. As a previous Service manager and a store owner that serviced PC's, I know what it takes to handle the public (especially customers with issues that maybe agrravated) and some are just are not cut out for it. Well enough about this so called cable tech, let me see what is next on this issue and I will continue to follow up on this until this mystery is solved so keep posted.

Since the posting of this blog, I have yet to get a response from Comcast (Steve R.) top level management assigned to this issue and its progression, twitter contacted individuals (Bonnie?) or anyone else. I have also invited openly Comcast representatives to present their position either by text or a video they could supply me so that I can fairly allow my readers a fair and balance view of this (FoxNews,?) but I have yet to see any response to my invitation. This issue continues.