Best Buy's False Black tie Service Plans!

     The bridgewater, NJ store of Best Buy's is run by arrogant management representatives, and young Geek squad crew poorly experienced in real repair but apparently well trained in turning away clients when their Black Tie service plans are called into question was my sisters and my experience lately. I always believe in working out issue within the entity in question but this has opened my eyes to an underlying issue that could be the rule and not the exception. When you purchase an extended warranty service of Best Buy's Geek Squad called Black Tie, most people do not question the validity or quality to expect if put into action, that is why most who do so buy this service plan but I can see now it is becoming more of a scam then an actual service.

     

     Just recently my sister tried to have her laptop repaired under the added purchase of the Black Tie service agreement that was purchased with the laptop by me only to find out that Best Buy had refused to cover her product and comply with their own agreements. They had said that the damage to the laptop was under accidental damage (or intentional, same thing to them) and that she would be responsible for the total cost of repair. There was just one problem with that posturing, the laptops hinge assembly that caused the laptops screen to crack falls under the normal wear and tear or manufacturers fault clause not accidental damage which is covered according to their own statements.The fact that the normal user with a laptop has to lift the top portion (screen) in orde to use it does not mean that damage was accidentally caused by her after all would you fault a person from opening a refrigerator to acces his food only to find the door falls off its hinges and damages the door (if you were the Geek squad at Best Buys' you probably would just to get out of the commitment)?

     I tried to contact the main offices through phone, email and other ways to try to resolve issue but nothing yet except for a simple email response asking for original receipt copy when they could look it up quite easily in their systems work order section for repairs. I guess any excuse to delay responding to the customers concerns in a timely fashion or discourage them from perusing it, not in this case this will happen. Like I said I responded and have my fingers crossed that Best Buy's in there infinite business frame of mind does not allow this clearly wrong situation from becoming a thorn on their sides durring this christmas season shopping after all who's going to buy any product from a company that demonstrates that kind of abuse of the customer and the laws that protect consumers from fraud? Lets hope that Best Buy representatives resolve this and any other issue like this quickly and correctly soon. I will keep this issue alive and post any updates as I come across them until it has been resolved, until then take care about your purchases at Best Buy's especially adding any questionable service plans until you know they really do comply.

Best Buy's False Black tie Service Plans!

     The bridgewater, NJ store of Best Buy's is run by arrogant management representatives, and young Geek squad crew poorly experienced in real repair but apparently well trained in turning away clients when their Black Tie service plans are called into question

     My sister tried to have her laptop repaired under the added purchase Black Tie service agreement only to find Best Buy to refuse covering and complying with their own agreement.

     Contacted main offices through phone, email and other ways to try to resolve issue.