Warranties and Support a shorfall epidemic of companies.

It seems that in this time of economical unrest, many of the technology related companies are taking on the practice to cut back on their customer support services and even their warranty of their products. The government agencies that regulate them are absent at best in protecting consumers rights and at worst active co-consolidators in their actions. One state in particular seems to be enjoying this practice without fear of reprisals , the state of Indiana for example. In that state it seems that the Attorney Generals office and the Governors office will not act upon a complaint unless it is in multiple sources (more then 1 person) nor do they even look into such allegations when they are made, allowing these companies to enjoy protection by the state government while the consumer is robbed of their rights.

The normal approach for consumers to take are to put these companies to the fire by reporting them to the Better Business Bureau, Consumer Affairs office, the Attorney General's office of the state where they are located, the FTC and others but they are all falling short and leaving the consumers out to dry. It seems to be a left over of the previous administration's policies but that time is over and a new one is in town now. Do not give up on an issue, that is what they want you to do. If you are in the right side of the law then you should put constant pressure until it's resolved not just for you but for others that may not have the ability to fight like the elderly. I have told friends that I have been bitten by the Obama bug of activism since even before he became our president, and now that he is, the illness I suffer from may have no cure (lets hope). Let us hope that finally the consumer will be protected against these past abuses and the companies in question are held accountable. If you have a question as to what are your rights, you should seek legal counsel (reference the ' Magnuson-Moss Warranty Act' of 1975 to your Attorney ).

Comcast ISP Mystery unexplained yet.

I have been following-up on Comcast's internet services unpredictable loss of signal strength for the past 5-6 months, an issue well recorded within the local Comcast customer support system (I am sure), even though they ask every time I call for the past history (an annoying problem after calling 10 times). Follow me on twitter as leoperez also on DSLReports.COM, VRPCWORLD.ORG, and Youtubes channel flemingtonnewjersey (just add that last thing to the www.youtube.com/ to see the channel). In the past I have allowed Comcast locally (Customer support mainly) to get away with its sloppy follow-up and not really fixing the issue or at the very least letting me know what they did to fix it, if they did anything at all. To their credit our cable channel's have been coming in much clearer and another issue with a few channels not coming in very well at all (latin ones in specific) in the basic line-up was finally addressed but they did I can only guess all I know is that they did something. Every time I had an issue that the local NJ customer service personel could not resolve, I had to resort to seeking outside help through the twitter thing, a factor that should not be a common place for NJ Comcast customer service people to allow to continue (management I am speaking to you). If they need re-training then it should be done, if it's a case of just left over bad attitudes and ill feelings from the Patriot Media days then they should seek another employer.

One time I had a cable technician visit me (not too long ago) that challenged my intelagence and just about called me stupid and would not allow me to question his actions and what they would do to fix the issue, insulting me as if he had authority in my home where I pay rent. I threw the idiot out on his tail (him and his 2 little years of expertise) then followed up by calling the main number to report the incident. I was lucky enough to have the same clown try again to come to another service call just the other day after the issue was raised to a top level management representative (Steve R). Needless to say he would not be welcomed into my home until his attitude changed and he was properley re-trained (everyone can always learn to be a better person and a technician, at least I would hope so in his case) although I was surprised that he was sent in the 1st place knowing his past history with me and the level of this issue.

Respect and how to treat people, if you are in a career like this one where you deal with them on a regular basis, is one of many required skills. I do not see much of a future for this young cable tech and self proclaimed expert with this attitude (thats if the company is not allowing this on purpose as a policy to keep customers from complaining, I hope not) if he does not change. As a previous Service manager and a store owner that serviced PC's, I know what it takes to handle the public (especially customers with issues that maybe agrravated) and some are just are not cut out for it. Well enough about this so called cable tech, let me see what is next on this issue and I will continue to follow up on this until this mystery is solved so keep posted.

Since the posting of this blog, I have yet to get a response from Comcast (Steve R.) top level management assigned to this issue and its progression, twitter contacted individuals (Bonnie?) or anyone else. I have also invited openly Comcast representatives to present their position either by text or a video they could supply me so that I can fairly allow my readers a fair and balance view of this (FoxNews,?) but I have yet to see any response to my invitation. This issue continues.