Saturday, January 24, 2009

Warranties and Support a shorfall epidemic of companies.

It seems that in this time of economical unrest, many of the technology related companies are taking on the practice to cut back on their customer support services and even their warranty of their products. The government agencies that regulate them are absent at best in protecting consumers rights and at worst active co-consolidators in their actions. One state in particular seems to be enjoying this practice without fear of reprisals , the state of Indiana for example. In that state it seems that the Attorney Generals office and the Governors office will not act upon a complaint unless it is in multiple sources (more then 1 person) nor do they even look into such allegations when they are made, allowing these companies to enjoy protection by the state government while the consumer is robbed of their rights.

The normal approach for consumers to take are to put these companies to the fire by reporting them to the Better Business Bureau, Consumer Affairs office, the Attorney General's office of the state where they are located, the FTC and others but they are all falling short and leaving the consumers out to dry. It seems to be a left over of the previous administration's policies but that time is over and a new one is in town now. Do not give up on an issue, that is what they want you to do. If you are in the right side of the law then you should put constant pressure until it's resolved not just for you but for others that may not have the ability to fight like the elderly. I have told friends that I have been bitten by the Obama bug of activism since even before he became our president, and now that he is, the illness I suffer from may have no cure (lets hope). Let us hope that finally the consumer will be protected against these past abuses and the companies in question are held accountable. If you have a question as to what are your rights, you should seek legal counsel (reference the ' Magnuson-Moss Warranty Act' of 1975 to your Attorney ).

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